Issues

Special Issue: QUIS 11 Moving Forward with Service Quality. Guest Editor: Bernd Stauss

Book Review

Satisfaction: A Behavioral Perspective on the Consumer

Javier Reynoso
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Guest editorial

Guest editorial

Bernd Stauss
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Capabilities for managing service innovation: towards a conceptual framework

Pim den Hertog; Wietze van der Aa; Mark W. de Jong
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Benefits and uncertainties of performance‐based contracting in manufacturing industries: An agency theory perspective

Phillipp Hypko; Meike Tilebein; Ronald Gleich
View articletitled, Benefits and uncertainties of performance‐based contracting in manufacturing industries<span class="subtitle-colon">: </span><span class="subtitle">An agency theory perspective</span>
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Service strategies in a supply chain

Nina Löfberg; Lars Witell; Anders Gustafsson
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Triangle model of fairness: investigating spillovers and reciprocal transfers

Robert Folger; Robert C. Ford; Mary Bardes; Duncan Dickson
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A customer‐dominant logic of service

Kristina Heinonen; Tore Strandvik; Karl‐Jacob Mickelsson; Bo Edvardsson; Erik Sundström; Per Andersson
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Solutions offerings: a critical review and reconceptualisation

Fredrik Nordin; Christian Kowalkowski
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