Issues

Special Issue: Research on Service Frontline Employees: State of the Science. Guest Editors: Mahesh Subramony, Danielle van Jaarsveld, Helena Nguyen, Markus Groth, David Solnet

Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship

Mahesh Subramony; Danielle van Jaarsveld; Helena Nguyen; Markus Groth; David Solnet
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Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts

Eric J. Michel; Kristina K. Lindsey-Hall; Sven Kepes; Ji (Miracle) Qi; Matthew R. Leon; Laurence G. Weinzimmer; Anthony R. Wheeler
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Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability

Aimee Riedel; Amanda Beatson; Asha Worsteling; Rory Francis Mulcahy; Byron W. Keating
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes

Yu Wu; Markus Groth; Kaixin Zhang; Amirali Minbashian
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A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes

Yumeng Yue; Nate Zettna; Shuoxin Cheng; Helena Nguyen
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It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research

David D. Walker; Su Kyung (Irene) Kim; Danielle D. van Jaarsveld; Simon Lloyd D. Restubog; Mauricio Marrone; Constantin Lagios; Arman Michael Mehdipour
View articletitled, It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research
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A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research

Kristina K. Lindsey-Hall; Eric J. Michel; Sven Kepes; Ji (Miracle) Qi; Laurence G. Weinzimmer; Anthony R. Wheeler; Matthew R. Leon
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Research on service frontline employees: a science – practice perspective

David Solnet; Maria Golubovskaya
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Exploring the influence of service employees' characteristics on their willingness to work with service robots

Yangjun Tu; Wei Liu; Zhi Yang
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I'd better say something! How empathy shapes bystander psychological reactance and intervention to online trolling of service organizations

Rory Francis Mulcahy; Aimee Riedel; Byron W. Keating; Amanda Beatson; Marilyn Campbell
View articletitled, I'd better say something! How empathy shapes bystander psychological reactance and intervention to online trolling of service organizations
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