... encounters. In both studies, we found that a service provided by a SVIT that is perceived to be submissive had a positive effect on service satisfaction. Study 2 demonstrated that this effect is robust across contexts. Building upon these findings, future research should examine whether these effects persist...

...Reut Livne-Tarandach; Joan Ball; Poonam Arora; Ayse Yemiscigil; Jay Kandampully Purpose This paper offers a new vision of responsible service leadership for service organizations nested in economic, societal and environmental contexts across time to foster collective flourishing. Design...

..., largely true of service research, overall. Design/methodology/approach Ten OB/HRM frameworks/perspectives are applied to analyzing the roles of people (with a focus on employees and modest consideration of customers as “partial” employees who co-create value) in a service organization context. Also...

... of this paper is to explore the role of context in service innovation by developing a conceptual framework that illuminates the key elements and trends in context change. The paper adopts a service ecosystem lens for understanding how elements and trends in context foster service innovation. A conceptual...