... . Shared services Professional services Digitalization Service transformation Ambidexterity Case study Recent years have brought significant changes to service businesses with digital technologies reconfiguring offerings, delivery systems, and business models (Madlberger, 2023...

...Adriana Tiron-Tudor; Delia Deliu Purpose This paper explores how corporate digital responsibility (CDR) can be integrated into organizational decision-making processes, particularly amid the digital transition to Industry 6.0. It aims to develop a framework to guide service organizations...

...Gregory Vial; Camille Grange Purpose This paper presents a new conceptualization of digital service anchored in a coconstitutive ontology of digital “x” phenomena, illuminating the pivotal role of the digital qualifier in the service context. Our objective is to provide a theoretically grounded...

...Jamie Burton; Victoria Mary Story; Judy Zolkiewski; Nazifa Nisha Purpose Digital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a provider of digitally-enabled service solutions. Multiple impediments make...

... service businesses to respond in creative, flexible and resilient ways. This paper aims to develop and test the theoretical relationship between digital transformation and organizational resilience (OR), and the consequences of OR on organizations and employees during turbulent times. A scale...

... presents digital service innovation as a novel form of technological innovation that is capable of enhancing the performance of firms in certain manufacturing industries. Design/methodology/approach Drawing on technological innovation and digital servitization fields of research, this study argues...

... the international configuration decision of industrial service offerings across borders by investigating the impact of different service characteristics and the servitization strategy on this decision. Additionally, the paper sheds light on how digitalization and administrative heritage impact this decision...