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Keywords: Generative AI
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (3): 451–485.
Published: 23 March 2026
...Ahmed Gamal Elkattan; Toni Ekroos; Stefan Biscevic; Ruusa Ligthart; Dahlia El-Manstrly Purpose Generative AI-enabled chatbots are now capable of engaging in natural, dynamic and relationship-oriented interactions. Building on strength-based approach and transformative service research, this study...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (4): 490–511.
Published: 22 May 2024
... in general, and GenAI technologies in particular, present new challenges and opportunities that require multifaceted investigations. Artificial intelligence Responsible AI Sustainability Well-being SDGs Generative AI The viral spread of generative artificial intelligence (GenAI) shattered...
