.../approach From a TSR perspective, five topics are explored as the essential context of human life: human experience, suffering, well-being, well-becoming and service systems. Findings Aging is about gaining time rather than losing it. Further, lived time is the essential measure of the duration of each...

...Marek Gnusowski; Raymond P. Fisk Purpose This article proposes a set of three service standards for serving humanity; develops the Agency, Dignity and Diversity (ADD) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service...

...Anders Gustafsson; Delphine Caruelle; David E. Bowen Purpose The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX) and human experience (HX). Design/methodology...

...Raymond P. Fisk; Linda Alkire (née Nasr); Laurel Anderson; David E. Bowen; Thorsten Gruber; Amy L. Ostrom; Lia Patrício Purpose Elevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations...