... Licensed re-use rights only Uncertain times [e.g. coronavirus disease 2019 (COVID-19)] require service businesses to respond in creative, flexible and resilient ways. This paper aims to develop and test the theoretical relationship between digital transformation and organizational resilience...

... commonly focused on discretionary activities that enable differentiation and growth, imposed service innovations represent actions for resilience and renewal. Service innovation Pandemic Disruption Dynamic capabilities Resilience © Kristina Heinonen and Tore Strandvik 2020 Kristina...

... framework for service ecosystem well-being and outlines a research agenda. COVID-19 and other pandemics can affect economy and social life and in particular service providers and service customers. However, while there is a vast body of disaster and resilience-related literature (e.g. Jia et al...