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Keywords: Resilience
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (1): 147–171.
Published: 24 January 2022
... resilience (OR) in protecting their businesses against changing circumstances, they are actively exploring strategies to keep up. Digitalization was found to be remarkably efficient in seeking solutions to navigate obstacles and prevent further damages for organizations during crises, especially...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (1): 101–112.
Published: 15 September 2020
... commonly focused on discretionary activities that enable differentiation and growth, imposed service innovations represent actions for resilience and renewal. Kristina Heinonen can be contacted at: kristina.heinonen@hanken.fi 09 05 2020 11 06 2020 25 06 2020 26 06 2020 ©...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (6): 1107–1129.
Published: 10 August 2020
... 06 2020 24 06 2020 25 06 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Coronavirus COVID-19 Disaster Crisis Pandemic Resilience Social distancing Transformative service research Service ecosystem well-being Research...
