... as quantitative studies relying on the data of a world leading medical equipment vendor hosting an online community provides unique and innovative insights into participation and value creation within B2B communities. Jens Hogreve can be contacted at: jens.hogreve@ku.de 02 07 2021 14 02 2022...

... approved and applauded by Morris B. Holbrook, one of the founding fathers of value research. Value Customer value Value creation Perceived value More than 30 years ago, Zeithaml (1988) laid the foundations of one of the most universally accepted definitions of customer value as a trade...

.... A business model can be defined as “the design or architecture of the value creation, delivery, and capture mechanisms (a business) employs” (Teece, 2010 , p. 172), or as “a bundle of specific activities and activity systems conducted to satisfy the perceived needs of the market, along with the specification...

... framework integrates knowledge about customer experiences in digital, physical and social realms in a new way, with insights for future service research, managers and public policy makers. Service innovation Technological innovation Value creation Service design Customer experience Service...

... are based on recent research (Bettencourt et al., 2014 ; Chandler and Lusch, 2015 ; Skålén et al., 2015) that considers value propositions as promises about potential value (which relates to expected customer value) that acknowledge the customers’ role in value creation (which relates...

... 03 2016 13 01 2017 27 03 2017 10 05 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Customer experience Engagement Word–of–mouth Value creation Prospect theory Service bundles Mental accounting Because of its...