Issues

Developing successful technology‐based services: the issue of identifying and involving innovative users

Jonas Matthing; Per Kristensson; Anders Gustafsson; A. Parasuraman
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A cross‐industry comparison of customer satisfaction

G. Ronald Gilbert; Cleopatra Veloutsou
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Firm‐specific influences on the internalization of after‐sales service activities in foreign markets

Dirk Morschett
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Perceptions of incompatibility in customer‐to‐customer interactions: examining individual level differences

Nusser A. Raajpoot; Arun Sharma
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Relationship development in a multinational utilities network

Katherine Tyler; Edmund Stanley; Amanda Brady
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Pricing practices of service organizations

George J. Avlonitis; Kostis A. Indounas
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