Issues

Special Issue: Challenges and Opportunities for Services Marketers in a Culturally Diverse Global Marketplace. Guest Editors: Piyush Sharma, Jackie Tam, Zhan Wu

Challenges and opportunities for services marketers in a culturally diverse global marketplace

Piyush Sharma; Jackie Tam; Zhan Wu
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Customer response to service encounter linguistics

Mohammadali Zolfagharian; Fuad Hasan; Pramod Iyer
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Perceived cultural distance in intercultural service encounters: does customer participation matter?

Tyson Ang; Ru-Shiun Liou; Shuqin Wei
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Attributions of service quality: immigrant customers’ perspective

Christina Sichtmann; Milena Micevski
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Intercultural competence and customer facial recognition

Geraldine Rosa Henderson; Tracy Rank-Christman; Tiffany Barnett White; Kimberly Dillon Grantham; Amy L. Ostrom; John G. Lynch
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Does language homophily affect migrant consumers’ service usage intentions?

Todd Pezzuti; Meghan E. Pierce; James M. Leonhardt
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Technology readiness of teenagers: a consumer socialization perspective

Anubhav Mishra; Satish S. Maheswarappa; Charles L. Colby
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Australian Muslim women and fitness choices – myths debunked

Jane Summers; Rumman Hassan; Derek Ong; Munir Hossain
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Service models and culture: impact on work behaviours

Christine Mathies; Jenny (Jiyeon) Lee; Anthony Wong
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Power, resource dependencies and capabilities in intercultural B2B relationships

Ashish Malik; Liem Viet Ngo; Russel P.J. Kingshott
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