Issues

Understanding customer-perceived quality in informal stores

Christian Nedu Osakwe
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Understanding customer-perceived quality in informal stores

Looking forward: anticipation enhances service experiences

Rosemary Polegato; Rune Bjerke
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Looking forward: anticipation enhances service experiences

Donation appeals rewarding fitness in the context of CSR initiatives

Sungwoo Choi; Anna S. Mattila; Donna Quadri-Felitti
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Donation appeals rewarding fitness in the context of CSR initiatives

Effects of the biophilic atmosphere on intention to visit: the affective states’ mediating role

Leonardo Ortegón-Cortázar; Marcelo Royo-Vela
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Effects of the biophilic atmosphere on intention to visit: the affective states’ mediating role

“My bad”: investigating service failure effects in self-service and full-service settings

Sören Köcher; Stefanie Paluch
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for “My bad”: investigating service failure effects in self-service and full-service settings

Customer advocates with a generous heart

Jake An; Liem Viet Ngo; Mathew Chylinski; Quan Tran
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Customer advocates with a generous heart

Perceived justice and CSR after service recovery

Suna La; Beomjoon Choi
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Perceived justice and CSR after service recovery

The influence of customer characteristics on frontline employees’ customer need knowledge

Björn A. Hüttel; Zelal Ates; Jan Hendrik Schumann; Marion Büttgen; Stephanie Haager; Marcin Komor; Julian Volz
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for The influence of customer characteristics on frontline employees’ customer need knowledge

Internal market orientation as a value creation mechanism

Achilleas Boukis
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Internal market orientation as a value creation mechanism

Understanding technology mediation and new service provider roles in health care

Athanasia Daskalopoulou; Kathy Keeling; Rowan Pritchard Jones
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Understanding technology mediation and new service provider roles in health care