Issues

Special Issue: The Effect of the Physical Context on Customer Experience. Guest Editors: Helen L. Bruce, Ewa Krolikowska, Tara Rooney

Guest Editorial: Investigating the effect of the physical context on customer experience

Helen L. Bruce; Ewa Krolikowska; Tara Rooney
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Where is customer experience (CX) research heading? A personal commentary

Phil Klaus
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Exploring servicescape experiences across museum types

Hasan Hüseyin Erdoğan; Ebru Enginkaya
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The influence of the physical work environment on retail employees

Treasa Kearney; Joseph Coughlan; Aileen Kennedy
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The interplay between physical and social servicescape: investigating negative CCI

Olivier Furrer; Mikèle Landry; Chloé Baillod; Jie Yu Kerguignas
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Supplementary data
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Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places

Jayne Krisjanous; Janet Davey; Bec Heyward; Billie Bradford
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Exploring interactions between commuters with disabilities and transport service providers

Emmanuel Mogaji; Nguyen Phong Nguyen
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The impact of social media use on customer experiences within physical service environments

Raechel Johns; Michael J. Walsh; Naomi F. Dale
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