... and authors. The full terms of this licence maybe seen at Link to the terms of the CC BY 4.0 licence. Digital co-waiting Digital economy Emotions Internet Qualitative research Ministerio de Ciencia, Innovación y Universidades Grant PID2020-115743GB-I00 funded by MICIU/AEI/ 10.13039...

...” evidence that, even when so much information is available on the internet about drug performance, the detailer still plays an important productive role in conveying performance information and persuading doctors to buy their company’s pharmaceuticals. If they did not, then as an expensive and ineffective...

...Aaron Schibik; David Strutton; Kenneth Thompson Purpose The purpose of this study was to investigate assortative mating processes inside Internet-dating-service settings. Unattached consumers traditionally sought to satisfy their need for love through conventional search processes, including old...

...., 2013). © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Internet marketing Online branding Retail website Website content analysis Internet retail Content analysis Christodoulides et al. (2006) and subsequent studies have...

...Constanza Bianchi A qualitative methodology is used to identify challenges, value co-creation behaviors and well-being outcomes of elderly individuals and their family members when using Internet services. The data collection method involved 24 in-depth interviews with consumers over 75 years...

... unacceptable services, such as online gambling and gaming, internet pornography, dating/social networking applications (e.g., Grindr, Tindr, Ashley Madison) and social media/video sharing applications (e.g. Snapchat, Tik Tok) are legal and used by millions of users each day. Further, the impact of socially...

...Linda Alkire; Johannes Pohlmann; Willy Barnett Purpose Internet user privacy risks have been a topical subject with respect to consumers, corporations and governments. In line with the recent privacy scandals linked to social media, the aim of this study is to explore users’ privacy protection...

.... © Emerald Group Publishing Limited 2013 With 2 billion internet users worldwide, and 41 percent of these users buying books online, the internet is an essential part of the book supply chain (Nielsen, 2010). In 2010, online sales in the US alone represent a market worth approximately 12...

...William W. Hill; Sharon E. Beatty; Gianfranco Walsh Purpose – The purpose of this study is to identify key motivations for adolescents using and shopping on the internet, and to segment the sample based on these motivations. Design/methodology/approach – This research occurs in two phases...

.... Experienced bidders will compensate more fully for shipping fees than will less experienced bidders. Online auctions Shipping fee Bids Auctions Internet Freight forwarding Fees An executive summary for managers and executive readers can be found at the end of this article. Since...

... service quality E‐services Web site loyalty Internet Formative models Web sites Customer services quality Customer loyalty An executive summary for managers and executive readers can be found at the end of this article. With the ever changing nature of markets and technology, e...

...Paul Sergius Koku Purpose The purpose of this study is to examine the effectiveness of consumer boycotts, which have been launched by individuals using the internet, in inflicting economic harm on the targeted firms. Design/methodology/approach The paper uses the event study technique...

...Lloyd Harris; Rebekah Russell‐Bennett; Sven Tuzovic Purpose Following the perspective of frustration theory customer frustration incidents lead to frustration behavior such as protest (negative word‐of‐mouth). On the internet customers can express their emotions verbally and non‐verbally...

... management Internet Banking An executive summary for managers and executive readers can be found at the end of this article. The decision to make online purchases and perform online service transactions includes an assessment of the risks involved. The array of risks, however, varies with the nature...

... for both services managers and internet developers. The findings supply valuable insights into which factors practitioners should focus their attention to better tailor their approaches. This study strongly endorses the view that the loyalty intentions of online customers are linked to the extent to which...

.... Design/methodology/approach Data otherwise unavailable from the market are collected using a unique, longitudinal internet‐based experiment, wherein customer satisfaction is monitored throughout a complex exchange experience. During the exchange, problem ownership transfers from one firm's service...

... professional sport. Future research can apply the framework to other service sectors on the internet, as well as to other cultural settings. Practical implications The study suggests that practitioners can use the model developed in this study to assist in allocating resources to the essential, or under...

... © Emerald Group Publishing Limited 2010 Distribution channels and markets Internet Shops Internet shopping Consumer behaviour An executive summary for managers and executive readers can be found at the end of this article. Interactivity has been conceptualized differently...

...Pavlos A. Vlachos; Adam P. Vrechopoulos Purpose The purpose of this paper is to investigate the theoretical and empirical meaningfulness of a composite model of behavioral intentions in a pure mobile internet services context. Design/methodology/approach This paper starts by investigating...

...Lukas P. Forbes Purpose This paper aims to focus on non‐internet‐based self‐service technologies through the presentation of failure and recovery strategies employed by service firms using self‐service forms of interaction. Design/methodology/approach The paper employs the critical incident...