Issues

Note from the publisher

A new company descriptor takes us into a new era

Rebecca Marsh
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Add to Citation Manager for A new company descriptor takes us into a new era

Service as business logic: implications for value creation and marketing

Christian Grönroos; Annika Ravald
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Service as business logic: implications for value creation and marketing

Towards a service‐dominant professional identity: An organisational socialisation perspective

Maria Åkesson; Per Skålén
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Towards a service‐dominant professional identity<span class="subtitle-colon">: </span><span class="subtitle">An organisational socialisation perspective</span>

Customer orientation and future market focus in NSD

Bas Hillebrand; Ron G.M. Kemp; Edwin J. Nijssen
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Customer orientation and future market focus in NSD

I want to believe they really care: How complaining customers want to be treated by frontline employees

Thorsten Gruber
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for I want to believe they <em>really</em> care<span class="subtitle-colon">: </span><span class="subtitle">How complaining customers want to be treated by frontline employees</span>

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Bart Larivière; Lerzan Aksoy; Bruce Cooil; Timothy L. Keiningham
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Negative emotions and their effect on customer complaint behaviour

Bård Tronvoll
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Negative emotions and their effect on customer complaint behaviour