Issues

The marketing practices‐performance relationship in professional service firms

Jillian C. Sweeney; Geoffrey N. Soutar; Janet R. McColl‐Kennedy
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Service behaviours of highly committed financial consultants

Elfi Furtmueller; Rolf van Dick; Celeste Wilderom
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Customer experience in online financial services: A study of behavioral intentions for techno‐ready market segments

Xin David Ding; Yang Huang; Rohit Verma
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Characterising the concept of service experience

Anu Helkkula
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The risks of providing services: Differential risk effects of the service‐development strategies of customisation, bundling, and range

Fredrik Nordin; Daniel Kindström; Christian Kowalkowski; Jakob Rehme
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Rejuvenating importance‐performance analysis

Alessandro Arbore; Bruno Busacca
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Book Review

Value Creation and Sport Management

Javier Reynoso
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