Issues

Special Issue: QUIS 12 Expanding the Definition of Service Excellence and Quality in Service. Guest Editor: Rohit Verma

Guest editorial

QUIS 12: expanding the definition of service excellence and quality in service

Rohit Verma
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Add to Citation Manager for QUIS 12: expanding the definition of service excellence and quality in service

How to transform consumers into fans of your brand

Benedikt Jahn; Werner Kunz
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for How to transform consumers into fans of your brand

Co‐creation and learning in health‐care service development

Mattias Elg; Jon Engström; Lars Witell; Bozena Poksinska
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Co‐creation and learning in health‐care service development

Customer co‐creation in service innovation: a matter of communication?

Anders Gustafsson; Per Kristensson; Lars Witell
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Customer co‐creation in service innovation: a matter of communication?

Reversing the green backlash in services: credible competitors help large companies go green

HaeEun Helen Chun; Michael Giebelhausen
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Reversing the green backlash in services: credible competitors help large companies go green

Service innovation in manufacturing

John E. Ettlie; Stephen R. Rosenthal
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Service innovation in manufacturing

Customer experience modeling: from customer experience to service design

Jorge Teixeira; Lia Patrício; Nuno J. Nunes; Leonel Nóbrega; Raymond P. Fisk; Larry Constantine
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Customer experience modeling: from customer experience to service design

Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce

Irene Ng; Glenn Parry; Laura Smith; Roger Maull; Gerard Briscoe
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Transitioning from a goods‐dominant to a service‐dominant logic<span class="subtitle-colon">: </span><span class="subtitle">Visualising the value proposition of Rolls‐Royce</span>

Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry

Jie J. Zhang; Nitin Joglekar; Rohit Verma
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Pushing the frontier of sustainable service operations management<span class="subtitle-colon">: </span><span class="subtitle">Evidence from US hospitality industry</span>

Service's scientific community: a social network analysis (1995‐2010)

Michele Esteves Martins; Guilherme Silveira Martins; João Mario Csillag; Susana Carla Farias Pereira
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Service's scientific community: a social network analysis (1995‐2010)