Issues

Special Issue: Co-creating service experience. Guest Editors: Elina Jaakkola, Anu Helkkula, Leena Aarikka-Stenroos

Understanding and advancing service experience co-creation

Elina Jaakkola; Anu Helkkula; Leena Aarikka-Stenroos
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Co-creating the collective service experience

Antonella Carù; Bernard Cova
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The context of experience

Melissa Archpru Akaka; Stephen L. Vargo; Hope Jensen Schau
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Service experience co-creation: conceptualization, implications, and future research directions

Elina Jaakkola; Anu Helkkula; Leena Aarikka-Stenroos
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Experience co-creation in financial services: an empirical exploration

Frederic Ponsignon; Philipp Klaus; Roger S. Maull
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Co-creating service experience practices

Janet R McColl-Kennedy; Lilliemay Cheung; Elizabeth Ferrier
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Service experiences beyond the direct use: indirect customer use experiences of smartphone apps

Apramey Dube; Anu Helkkula
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The co-creation experience from the customer perspective: its measurement and determinants

Katrien Verleye
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