Issues

Service creativity reinforcement and firm performance: The roles of innovation intensity and contexts

Kuen-Hung Tsai; Stephen Chi-Tsun Huang
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Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact

Linda Alkire (née Nasr); Christine Mooney; Furkan A. Gur; Sertan Kabadayi; Maija Renko; Josina Vink
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The customer experience – loyalty link: moderating role of motivation orientation

Alisha Stein; B. Ramaseshan
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Trapped in a service encounter: Exploring customer lock-in and its effect on well-being and coping responses during service encounters

Sabine Fliess; Maarten Volkers
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Employee emotional displays in the extended service encounter: A happiness-based examination of the impact of employees depicted in service advertising

Magnus Soderlund; Hanna Berg
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