Issues

The impact of service innovation on firm performance: a meta-analysis

Changli Feng; Ruize Ma; Lin Jiang
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Development and validation of a measurement scale for the experience capability construct

Frédéric Ponsignon; Jeffery S. Smith; Andi Smart
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Dimensionality of frontline employee friendliness in service encounters

Melanie F. Boninsegni; Olivier Furrer; Anna S. Mattila
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Dynamics of wellbeing co-creation: a psychological ownership perspective

Tom Chen; Sarah Dodds; Jörg Finsterwalder; Lars Witell; Lilliemay Cheung; Mareike Falter; Tony Garry; Hannah Snyder; Janet R. McColl-Kennedy
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Uncertainty profiles in engineering-service development: exploring supplier co-creation

Tabea Ramirez Hernandez; Melanie E. Kreye
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Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq; Katrien Verleye; Bart Larivière; Jeroen Trybou; Paul Gemmel
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