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Keywords: Data
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2019) 30 (5): 524–548.
Published: 30 October 2019
...Sabine Benoit; Sonja Klose; Jochen Wirtz; Tor Wallin Andreassen; Timothy L. Keiningham At the same time, researchers spend enormous amounts of time, effort and financial resources to collect (primary) data by conducting interviews, focus groups, experiments and surveys, as academic journals...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (5): 810–836.
Published: 12 October 2017
... descriptive elements (e.g. number of authors or references) and then using automated text analysis (e.g. investigating the readability of articles, etc.). Findings The results show that the JOSM publishes a large variety of articles with regard to theories, methods of data collection, and types...
