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Keywords: Service wisdom
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (5): 678–692.
Published: 08 November 2024
... Limited 2024 Emerald Publishing Limited Licensed re-use rights only Service standards Human experience Serving humanity Refugee service experience Transformative Service Research Service inclusion Service wisdom Service research has coalesced around the study of service systems...
Journal Articles
David E. Bowen, Raymond P. Fisk, John E.G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Grönroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (4): 605–630.
Published: 08 June 2023
... of the service research field. Decades later, this article shares timeless service wisdom from ten of those pioneering founders. Design/methodology/approach Bowen and Fisk specified three criteria by which to identify a pioneering founder. In total, 11 founders met the criteria (Bateson, Berry, Bitner, Brown...
