Issues

Search quality in the financial services industry: a contingency perspective

Audhesh K. Paswan; Nancy Spears; Ron Hasty; Gopala Ganesh
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Jaycustomer behavior: an exploration of types and motives in the hospitality industry

Lloyd C. Harris; Kate L. Reynolds
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The effectiveness of credit‐card regulation for vulnerable consumers

Karin Braunsberger; Laurie A. Lucas; Dave Roach
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Measuring customer satisfaction in the fast food industry: a cross‐national approach

G. Ronald Gilbert; Cleopatra Veloutsou; Mark M.H. Goode; Luiz Moutinho
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The effect of cognitive trust on hostage relationships

Scott R. Colwell; Sandra Hogarth‐Scott
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Effects of contact employee supports on critical employee responses and customer service evaluation

Mahn Hee Yoon; Jai Hyun Seo; Tae Seog Yoon
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Book Review

Services Marketing: People, Technology, Strategy (5th ed.)

Bo Edvardsson
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