Issues

Special Issue: Opportunities in the new service marketplace. Guest Editors: Rebekah Russell-Bennett, Mark S. Rosenbaum

Editorial: Opportunities in the new service marketplace

Rebekah Russell-Bennett; Mark S. Rosenbaum
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Viewpoint: plotting a way forward for service research in and out of Africa

Christo Boshoff; Ogechi Adeola; Robert E. Hinson; Kristina Heinonen
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Viewpoint: cost-effective health care developments and research opportunities in China, India and Singapore

Jochen Wirtz; Chen Lin; Gopal Das
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Viewpoint: applying pragmatism to stimulate service research and practice – a European perspective

Kristina Heinonen; Tore Strandvik
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Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)

Matthew L. Meuter
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Viewpoint: a transformative view for small service firms in the new Latin American service marketplace

Constanza Bianchi
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Viewpoint: shaping resilient service ecosystems in times of crises – a trans-Tasman perspective

Julia A. Fehrer; Liliana L. Bove
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SafeCX: a framework for safe customer experience in omnichannel retailing

Syed Mahmudur Rahman; Jamie Carlson; Noman H. Chowdhury
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The effects of companies’ face mask usage on consumers’ reactions in the service marketplace

Marco Pichierri; Luca Petruzzellis
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In this together: the long-term effect of a collective crisis on the retail and service sector

Carla Ferraro; Sean Sands; Alexander Schnack; Jonathan Elms; Colin L. Campbell
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“There is no place like my mall”: consumer reactions to the absence of mall experiences

Iris Vilnai-Yavetz; Shaked Gilboa; Vincent Mitchell
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Cause for pause in retail service: a respond, reimagine, recover framework

Nitha Palakshappa; Sarah Dodds; Sandy Bulmer
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Online student engagement and place attachment to campus in the new service marketplace: an exploratory study

Yuying Huang; Jörg Finsterwalder; Ning (Chris) Chen; Fraser Robert Liam Crawford
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Customer incivility and employee outcomes in the new service marketplace

Hansol Hwang; Won-Moo Hur; Yuhyung Shin; Youngjin Kim
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