... from a value-added perspective that goes beyond the service category fit. Consumer behaviour Service quality Consumer experience Brand alliance Brand fit Brand contribution Strategic brand alliances are an increasingly popular approach used by brands to gain a competitive advantage...

... better understand the implications of a ubiquitous deployment of service robots. This is the first conceptual paper that systematically examines key dimensions of robot-delivered frontline service and explores how these will differ in the future. Consumer behaviour Ethics Artificial...

... opponent” (Kim et al., 2008 , p. 2551). © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Consumer behaviour Survey Service marketing Underdog affection Underdog support Empathic concern Small businesses account for more than 50...

... Consumer behaviour Alliances Education Value Customer services The challenges associated with brand extensions often lead companies to form brand alliances; in 2002 some 65 percent of service firms participated in some form of brand alliance (PWC, 2002) and in PWC’s recent US CEO survey 42...

... that the included innovation characteristic variables will positively affect TBS adoption intention: © Emerald Group Publishing Limited 2015 Consumer behaviour Service innovation Service co-creation Ever since the rise of mass-production in the twentieth century spurred the development...

... Consumer behaviour Customer experience Customer experience quality Customer loyalty Customer satisfaction Customer services quality Pre-purchase satisfaction Repurchasing behaviour Scale development Service experience Article Type: 2013 Awards for Excellence From...

... into customer communication will depend on context factors. Among those factors, specific attention is devoted to the sender's involvement and level of arousal. Consumer behaviour Customer satisfaction Customer‐driven influence Word‐of‐mouth Goal theory Customer‐to‐customer interactions Dual...

... and need for coordination and/or synchronization. © Emerald Group Publishing Limited 2013 Service Innovation Consumer behaviour Health care Hospitality industry Mobile communication systems In the marketing literature, the creation of value is regarded as the core objective...

... Internet Communities Brands Social networks Online brand community Consumer behaviour Brand management Customer engagement Brand engagement Brand equity Community governance Community funding The dramatic change that has taken place in our societies and in our economies since...

...? RQ2. What distinct components under each dimension are unique to online shopping? Consumer behaviour Internet Shopping Electronic commerce Perception Convenience Online shopping Scale development e‐commerce Shopping convenience has been one of the principal motivations...

... good things in the customer's local community, emphasizes the proximity of the charity to the consumer. The greater proximity of the cause induces not only purchase behaviors but also advocacy behaviors (Du et al., 2008). Prior research in consumer behavior also indicates that consumers...

... Narrative Consumer behaviour Practices and experiences have been used in recent years to describe human behaviour, choices and preferences. Although there is contemporary agreement on the importance of the concepts of practice and experience, these constructs should be more precisely characterized...

... contained in resource costs (normalized by revenue) into fewer managerially meaning dimensions. Service co‐production Resource efficiency Environmental sustainability Performance measurement system United States of America Consumer behaviour Performance measures The impact of the service...

... analyses the motives for participation and the crucial constructs to manage them successfully. © Emerald Group Publishing Limited 2012 Online services Brand page Engagement Facebook Customer‐brand relationship Motivation Consumer behaviour Brands Muniz and O'Guinn (2001, p. 412...

... Service benefits Communication channel consideration Consumer behaviour Cost‐benefit analysis Communication systems (buildings) Macro‐developments such as an ageing population and the growing availability of broadband internet drive more and more firms towards providing services to support...

... machines at railway stations, and various internet/telephone‐based self‐services such as online hotel booking and telephone banking. © Emerald Group Publishing Limited 2012 Australia Consumer behaviour Supermarkets Self‐service technology (SST) Waiting time Task complexity Companion...

..., 2006). © Emerald Group Publishing Limited 2012 Consumer behaviour Customer services quality Pre‐purchase satisfaction Customer satisfaction Customer loyalty Customer experience Customer experience quality Service experience Scale development Repurchasing behaviour The well...

... design. © Emerald Group Publishing Limited 2012 Internet Web sites Consumer behaviour Women Electronic commerce Word of mouth eWOM Web site design Emotions Customer satisfaction Word‐of‐mouth (WOM) refers to informal interpersonal communication regarding the evaluation...

..., replication and validation across several samples, contexts, and cultures. Jiun‐Sheng Chris Lin can be contacted at: jlin@management.ntu.edu.tw © Emerald Group Publishing Limited 2012 Taiwan Consumer behaviour Internet Mobile technology Self‐service technologies Technology readiness...

... a service firm's physical stimuli, they need to understand how other critical environmental stimuli influence consumer behavior and which stimuli might overweigh a customer's response to a firm's physical dimensions. Social implications The paper shows how a servicescape's naturally restorative...