... with examples from the hospitality industry. Previous research focused primarily on value creation by innovative services and business models. Value creation for one stakeholder, however, could lead to value destruction for another. Taking this paradox into consideration may result in more open service...

... focus on the hospitality industry. In seeking to better understand how complex hospitality service experiences can be leveraged for a sustained competitive advantage, this paper takes a step forward by advancing a conceptual model of the Hospitality Service Experience Eco-System. The model identifies...

... additional value for consumers (Boudreau, 2012). For each system, evolutionary principles determine which applications and providers ultimately survive and which do not (Boudreau, 2012). Service Innovation Consumer behaviour Health care Hospitality industry Mobile communication systems...

... the experience by attaching a meaning to it. Such meaning has a personal significance and is a function of the known properties of the evaluated experience as well as of the relationships between these properties. Customer satisfaction Service quality Cognitive mapping Hospitality industry Hotels...

....   Medlik . Tourism and Hospitality in the 21st Century . London : Butterworth‐Heinemann Publishing   2001 . 324 pp. , ISBN: ISBN: 0‐7506‐4676‐4   £35 (hbk) Tourism Travel Hospitality industry This book draws on invited contributions to the first conference in the new...

... 1993 Case studies Corporate culture Hospitality industry Hotels Product differentiation ...