... with examples from the hospitality industry. The paper draws on prevalent theories and approaches, including service-dominant logic, business modeling, transaction cost economics, stakeholder theory, configuration theory and set theory, to develop a value configuration framework. In a service...

... focus on the hospitality industry. In seeking to better understand how complex hospitality service experiences can be leveraged for a sustained competitive advantage, this paper takes a step forward by advancing a conceptual model of the Hospitality Service Experience Eco-System. The model identifies...

... and need for coordination and/or synchronization. © Emerald Group Publishing Limited 2013 Service Innovation Consumer behaviour Health care Hospitality industry Mobile communication systems In the marketing literature, the creation of value is regarded as the core objective...

... MCB UP Limited 2003 Customer satisfaction Service quality Cognitive mapping Hospitality industry Hotels Customer satisfaction and perceived quality resulting after a service encounter have drawn a lot of attention from researchers and practitioners interested in services marketing...

... Publishing   2001 . 324 pp. , ISBN: ISBN: 0‐7506‐4676‐4   £35 (hbk) Tourism Travel Hospitality industry This book draws on invited contributions to the first conference in the new millennium on Tourism and Hospitality in the 21^st Century held at the University of Surrey...

... 1993 Case studies Corporate culture Hospitality industry Hotels Product differentiation ...