... leads to professionalization, making SSOs more similar to professional service firms (PSFs). Originality/value This paper contributes to research on SSOs by providing a novel perspective on their service transformation through automation and innovation. It highlights how SSOs manage the coexistence...

... with recommendations for how professionals and professional service firms (PSFs) can better align their pro bono giving styles with non-paying not-for-profit clients for multi-party benefit. Originality/value – The originality of this research lies in addressing an important yet little understood form of giving...

...Jan Henrik Sieg; Alban Fischer; Martin W. Wallin; Georg von Krogh Purpose This paper seeks to contribute to the discussion of relationship marketing in professional services firms (PSF). The process of dialogical interaction with clients is central to relationship marketing. However, client...

...Jillian C. Sweeney; Geoffrey N. Soutar; Janet R. McColl‐Kennedy Purpose The purpose of this paper is to investigate marketing practices in professional service firms (PSFs). PSFs' marketing practices are not well understood, despite their increasing importance to economies worldwide...

... of competitive advantage. © Emerald Group Publishing Limited 2011 Servicing Professional services Socialization Public administration Sweden The emergence of service‐dominant (S‐D) logic (Vargo and Lusch, 2004) and its subsequent prominence in the marketing literature has led...

... firm. The aim of this paper is to apply a contemporary learning theoretical framework to analyze the internationalization of professional service firms. Design/methodology/approach A constructivist theory of learning is applied. Findings The paper explains learning during...

... consistent cross‐border service to the client may be achieved within globally integrated firms. Originality/value Law is an under‐researched industry. This research adds to knowledge of the legal services industry; explores globalization in a professional service firm context; extends the global strategy...

...Levent Altinay; Angela Roper; Susan Freeman; David Cray; Mark Sandwell Purpose To understand better how professional services firms (PSFs) use networks to gain entry into newly emerging markets (NEMs), to analyze how such firms are assisted in this process by prior networks and to provide...

...Elina Jaakkola; Aino Halinen Purpose To test the validity of the presumed characteristics of professional services by studying their manifestation in the problem solving that occurs in service production. Design/methodology/approach The paper uses medical research as secondary data to study...