...Eva Liisa Kubinyi; Josina Vink Purpose This article aims to investigate how service design can aid actors in cultivating institutional imagination – their ability to speculate on alternative constellations of widely shared and entrenched logics in service ecosystems. Design/methodology/approach...

...Ivano Bongiovanni; David Goyeneche; Elinor Tsen; Edidiong Christopher James; Priyanka Singh; Ryan Ko Purpose This paper examines the role of cyber-attackers as a critical social force within the cybersecurity service ecosystem. We propose a conceptual framework that integrates attackers...

... by showing illustrative examples of cities coping with STs. Findings We connect the perception of unsustainability with the shift toward service-dominant (S-D) logic and identify them as triggers of an ST; we focus on the role of nested service ecosystems and the adoption of regenerative thinking in STs...

... relations in service ecosystems. Design/methodology/approach The conceptual paper adapts a novel framework from postphenomenology, specifically cyborg intentionality. This framework is used to analyze what kinds of human–AI resource relations enable resource integration and value cocreation in service...

... and organizational infrastructure for the integration of resources and stakeholders within service ecosystems. Originality/value This study suggests an agenda with six themes for further research, each linked to one or more of the three service innovation dimensions. They are (1) new recurring revenue models, (2...

... that service ecosystem actors face when communicating about the value package with one another. To co-create value in service ecosystems with the help of value propositions, actors need to reflect upon (1) whether to involve third parties when sending messages about their value package (cf. sender), (2...

.... Second, a brief review of the services marketing and service design literatures, highlights how conceptualizations of context change can inform service innovation. Third, using a service ecosystem perspective grounded in service-dominant (S-D) logic, elements of change in context are identified. Fourth...

... duality arises from fundamentally different perspectives on value held by different actors in a service ecosystem. For example, for-profit business objectives (and sometimes non-profit objectives) may not match the goals of individuals in markets with scarce or unevenly distributed resources due...

...Cristina Mele; Suvi Nenonen; Jaqueline Pels; Kaj Storbacka; Angeline Nariswari; Valtteri Kaartemo Purpose The extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic, particularly with regard...

...Suvi Nenonen; Johanna Gummerus; Alexey Sklyar Purpose Service-dominant logic acknowledges that actors can influence how service ecosystems evolve through institutional work, but empirical research is only nascent. This paper advances understanding of ecosystem change by proposing that dynamic...

...Matthew J. Alexander; Elina Jaakkola; Linda D. Hollebeek Purpose The purpose of this paper is to broaden extant understanding of actor engagement behavior beyond its currently dominant dyadic (micro-level) focus, by examining it from multiple levels of aggregation within a service ecosystem...

...Laura Di Pietro; Bo Edvardsson; Javier Reynoso; Maria Francesca Renzi; Martina Toni; Roberta Guglielmetti Mugion An inductive research design is used to zoom in on two innovative service ecosystems, Eataly and KidZania, to identify the key drivers that can explain why innovations scale up...

...Kotaiba Aal; Laura Di Pietro; Bo Edvardsson; Maria Francesca Renzi; Roberta Guglielmetti Mugion Purpose – The purpose of this paper is to extend the understanding of innovation in service ecosystems by focussing on the role of values resonance in relation to the integration of brands, service...

... consistent with our practice-based conceptualization of service experience. Based on the service ecosystem metaphor and drawing parallels and contrasts with an ant colony, the authors provide a co-created service experience practices (CSEP) framework comprising: representational practices – assimilating...