...Saba Samadi; Tanvir Ahmed; Alastair Euan McCullough; Eva Durán-López; Zsófia Tóth; Nima Heirati Purpose This study conceptualizes how the implementation of digitalization strategy acts as both an enabler and a catalyst for tensions within service ecosystems. It adopts a holistic, multi-actor...

... of scholarly research on circular service ecosystems (CSEs) and service ecosystem dynamics to identify and conceptualize the processes facilitating CE adoption. This framework is illustrated using the example of Australian government initiatives aimed at reducing food waste. Findings The Circular Service...

...Hope Jensen Schau; Ignacio Luri; Melissa Archpru Akaka Purpose This paper aims to explore practice innovation and organizational resiliency during exogenous service ecosystem disruptions. This inquiry focuses on the extreme disruption caused by the COVID-19 pandemic, which required service firms...

.../methodology/approach Following the call for novel perspectives that recognize service as a game among (vs between) people in service ecosystems, we build on service leadership theory to integrate insights from infinite (vs finite) games and biomimicry practices to propose a holistic model for responsible...

...Nabila As’ad; Lia Patrício; Kaisa Koskela-Huotari; Bo Edvardsson Purpose The service environment is becoming increasingly turbulent, leading to calls for a systemic understanding of it as a set of dynamic service ecosystems. This paper advances this understanding by developing a typology...

...-dominant (S-D) logic's service ecosystems perspective, this study builds on an institutional and systemic, rather than product-centric and linear, conceptualization of value creation to offer a unifying framework for (digital) service innovation that applies to both physical and digital service provisions...

... by five practices (service empathy, service inclusion, service respect, service integrity and service courage). Practical implications Actionable implications are presented for service ecosystem entities to uplift well-being, enhance sustainability and increase prosperity. Originality/value...

... Licensed re-use rights only The purpose of this article is to offer new insights into crisis communication in service ecosystems. The authors present a framework to conceptually categorize service crises and then analyze key aspects of crisis communication among different stakeholders in a service...

...Jonathan J. Baker; Julia A. Fehrer; Roderick J. Brodie Purpose The purpose of this paper is to clarify how brand meaning evolves as an emergent property through the cocreation processes of stakeholders on multiple levels of a brand's service ecosystem. This provides new insight...

..., the service ecosystem view of supply chains, supported through the SDL perspective, provides an appropriate base for exploration of the food supply chain response to the COVID-19 crisis. One important aspect of the service ecosystem is the recognition that consumers are an integral part of the ecosystem along...

... of their environment. Design/methodology/approach This paper offers a conceptual framework for innovation in service ecosystems through service design that connects the macro view of innovation as changing institutional arrangements with the micro view of innovation as reshaping actors’ mental models. Furthermore...

...Oana Maria Pop; Sara Leroi-Werelds; Nadine Roijakkers; Tor W. Andreassen Purpose The purpose of this paper is to propose a typology of institutions enabling or constraining customer centricity and value co-creation in service ecosystems; illustrate the various types of institutions with examples...

...-organizational service ecosystems where stakeholders co-create innovations over time. Design/methodology/approach An explorative, longitudinal case study design is employed to analyze stakeholders’ engagement in co-innovation in an inter-organizational service system in an engineering context. Findings...

... presents the findings of the qualitative study, offering a multilevel understanding of value cocreation factors and outcomes in service ecosystems. The fourth section discusses the results, research contributions, and managerial implications. The findings have important implications...

... explorations. Practical implications – Lifting the level of analysis by focussing on service systems, service networks, and service ecosystems would allow practitioners to expand their business perspective to better face the challenges of complex business settings, enabling them to co-create value...