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Keywords: Service inclusion
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Journal Articles
Elevating the human experience through service standards: insights from the global refugee crisis
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (5): 678–692.
Published: 08 November 2024
... should be co-created by humanity. Services should serve the full spectrum of human needs by practicing service inclusion (Fisk et al., 2018). Marek Gnusowski can be contacted at: marek.gnusowski@ue.poznan.pl 28 11 2023 30 04 2024 08 07 2024 02 09 2024 11 10...
Journal Articles
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Available to PurchaseRaymond P. Fisk, Linda Alkire (née Nasr), Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patrício
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (4): 615–635.
Published: 18 May 2020
... justice) and research approaches for serving humanity (service design and community action research). Research implications ServCollab seeks to advance the service research field via large-scale service research projects that pursue theory building, research and action. Service inclusion is the first...
Journal Articles
Design for service inclusion: creating inclusive service systems by 2050
Available to PurchaseRaymond P. Fisk, Alison M. Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson, Mark Scott Rosenbaum
Journal:
Journal of Service Management
Journal of Service Management (2018) 29 (5): 834–858.
Published: 07 September 2018
... policies continuing into the future, which highlights the urgent need for service organizations to co-create a more inclusive world by 2050. Third, the authors call for service inclusion to become the moral norm of service provision. Fourth, the concept of service inclusion is defined and its importance...
