Issues

Showcasing the diversity of service research: Theories, methods, and success of service articles

Sabine Benoit; Katrin Scherschel; Zelal Ates; Linda Nasr; Jay Kandampully
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Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

Mahesh Subramony; Karen Ehrhart; Markus Groth; Brooks C. Holtom; Danielle D. van Jaarsveld; Dana Yagil; Tiffany Darabi; David Walker; David E. Bowen; Raymond P. Fisk; Christian Grönroos; Jochen Wirtz
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The role of customers in co-creating m-services in the O2O model

Jung-Kuei Hsieh
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Measuring customer experience in physical retail environments

Juan Carlos Bustamante; Natalia Rubio
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Competing in business-to-business sectors through pay-per-use services

Heiko Gebauer; Mirella Haldimann; Caroline Jennings Saul
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Service productisation: systematising and defining an offering

Janne Harkonen; Arto Tolonen; Harri Haapasalo
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Service innovations breaking institutionalized rules of health care

Arto Juhani Wallin; Lars Fuglsang
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Toward a public service management: past, present, and future directions

Ian R. Hodgkinson; Claire Hannibal; Byron W. Keating; Rosamund Chester Buxton; Nicola Bateman
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