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Professor Bo Edvardsson
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Journal Articles

Understanding value co-creation in complex services with many actors

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Nelson Pinho, Gabriela Beirão, Lia Patrício, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 470–493.
https://doi.org/10.1108/JOSM-02-2014-0055
Published: 12 August 2014
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Journal Articles

Guest editorial

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Professor Bo Edvardsson and Professor Anders Gustafsson
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4)
https://doi.org/10.1108/JOSM-02-2014-0043
Published: 12 August 2014
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Journal Articles

Exploring the impact of customer feedback on the well-being of service entities : A TSR perspective

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Linda Nasr, Jamie Burton, Thorsten Gruber, Jan Kitshoff
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 531–555.
https://doi.org/10.1108/JOSM-01-2014-0022
Published: 12 August 2014
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Journal Articles

Turning customer satisfaction measurements into action

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Line Lervik Olsen, Lars Witell, Anders Gustafsson
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 556–571.
https://doi.org/10.1108/JOSM-01-2014-0025
Published: 12 August 2014
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Journal Articles

Preferential treatment in the service encounter

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Magnus Söderlund, Veronica Liljander, Johanna Gummerus, Pia Hellman, Michaela Lipkin, Eeva-Liisa Oikarinen, Marianne Sepp, Karina T. Liljedal
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 512–530.
https://doi.org/10.1108/JOSM-02-2014-0048
Published: 12 August 2014
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Journal Articles

Signaling eco-certification: Implications for service coproduction and resource efficiency

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Jie J. Zhang, Nitin Joglekar, Rohit Verma
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 494–511.
https://doi.org/10.1108/JOSM-01-2014-0035
Published: 12 August 2014
View article titled, Signaling eco-certification: Implications for service coproduction and resource efficiency
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Journal Articles

Mirror, mirror on the wall – how customers perceive their contribution to service provision

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Sabine Fliess, Stefan Dyck, Mailin Schmelter
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 433–469.
https://doi.org/10.1108/JOSM-09-2013-0266
Published: 12 August 2014
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Journal Articles

Developing superior value propositions: a strategic marketing imperative

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Adrian Payne, Pennie Frow
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 213–227.
https://doi.org/10.1108/JOSM-01-2014-0036
Published: 14 April 2014
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Journal Articles

The road back to relevance: How to put marketing (and marketing scholars) back on the Top Managements’ agendas

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Philipp Klaus, Bo Edvardsson
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 166–170.
https://doi.org/10.1108/JOSM-02-2014-0063
Published: 14 April 2014
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Journal Articles

Reinventing marketing strategy by recasting supplier/customer roles

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Evert Gummesson, Hannu Kuusela, Elina Närvänen
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 228–240.
https://doi.org/10.1108/JOSM-01-2014-0031
Published: 14 April 2014
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Journal Articles

Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

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Ruth N. Bolton, Anders Gustafsson, Janet McColl-Kennedy, Nancy J. Sirianni, David K. Tse
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 253–274.
https://doi.org/10.1108/JOSM-01-2014-0034
Published: 14 April 2014
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Journal Articles

Getting in with the “In” crowd: how to put marketing back on the CEO's agenda

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Philipp Klaus, Bo Edvardsson, Timothy L. Keiningham, Thorsten Gruber
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 195–212.
https://doi.org/10.1108/JOSM-02-2014-0041
Published: 14 April 2014
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Journal Articles

The role of marketing in today's enterprises

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Jochen Wirtz, Sven Tuzovic, Volker G. Kuppelwieser
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 171–194.
https://doi.org/10.1108/JOSM-01-2014-0037
Published: 14 April 2014
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Journal Articles

The mental footprint of marketing in the boardroom

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Tore Strandvik, Maria Holmlund, Christian Grönroos
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 241–252.
https://doi.org/10.1108/JOSM-01-2014-0033
Published: 14 April 2014
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Journal Articles

The role of coordinated marketing-operations strategy in services : Implications for managerial decisions and execution

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Michael Dixon, Ekaterina V. Karniouchina, Bo van der Rhee, Rohit Verma, Liana Victorino
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 275–294.
https://doi.org/10.1108/JOSM-02-2014-0060
Published: 14 April 2014
View article titled, The role of coordinated marketing-operations strategy in services : Implications for managerial decisions and execution
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Journal Articles

Editorial

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Professor Bo Edvardsson
Journal: Journal of Service Management
International Journal of Service Industry Management (2006) 17 (1)
https://doi.org/10.1108/ijsim.2006.08517aaa.001
Published: 01 January 2006
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