... healthcare professionals and their satisfaction with health services as well as the mediating mechanisms through which such stereotypes affect patient satisfaction. Findings Negative (positive) stereotypes patients hold toward healthcare occupations decrease (increase) their satisfaction...

... policy and delivery (Lupton, 2013 ; Miller and Tucker, 2017). Although the concept of digital health is quite ambiguous, a few key discourses have embodied the aims of the phenomenon. First, many digital health services enable the transition to preventive care. This changes the focus of care from...

... examines a public health service network that experienced imbalance that was detrimental to the lives of its users: the Mid-Staffordshire National Health Service (NHS) Trust, UK. Drawing on service-dominant logic and stakeholder theory, case evidence provides insight into the origin and drivers...

... for a significant coordination effort. Hence, more research is needed to clarify how coordination should take place (Ostrom et al., 2015). Sarah Van Oerle can be contacted at: sarah.vanoerle@uantwerpen.be © Emerald Group Publishing Limited 2016 Value drivers Health services Services...

... by combining innovative netnographic analyses with mediation analyses. Professor Xiucheng Fan can be contacted at: xcfan@fudan.edu.cn © Emerald Group Publishing Limited 2015 Co-creation Health services Traditionally patients have had few opportunities to design their medical...

... service systems, and value networks. The second section describes the study methodology, which is followed by explanation of the findings. Finally, the research and managerial implications are presented. Value co-creation Value Health services Value networks Electronic health records Service...

...). Given the credence attributes inherent in health services, the relationship between the GP and the patient has an important influence on patient emotions and satisfaction even well after the encounter has occurred (Garry, 2007 ; Michel, 2001). In the UK, most of the health care provision comes from...

... intentions and subsequent behaviors (Bagozzi, 1992). Personality Customer loyalty Health services Customer service management Consumer behaviour © Emerald Group Publishing Limited 2010 Ronald J. Ferguson can be contacted at: rferguson@jmsb.concordia.ca Consistent...

... the impact of nurses' perceptions of service climate and organizational commitment. Paul G. Patterson can be contacted at: p.patterson@unsw.edu.au © Emerald Group Publishing Limited 2009 Personality Nurses Health services Customer service management Customer relations Thailand...

... be contacted at: amoliner@emp.uji.es © Emerald Group Publishing Limited 2009 Customer relations Hospitals Health services Customer satisfaction Patients Consumer loyalty has become one of the principal lines of research in marketing. Some authors consider that studies oriented towards...

... the new service. Originality/value In the context of increased healthcare spending and possibly unsustainable healthcare‐funding models, the current research investigated people's readiness and attitude toward performing self‐diagnosis which may offer a patient‐centered access to health services...

... services Problem solving Health services Medical practice Professional services are commonly portrayed as a subcategory within the service industry. They represent the most intangible services, where service production involves extensive customer contact and a high degree of individual judgment...

... Health services Services account for more than half of gross domestic product in the USA and many European countries (National Accounts Data, 2000) and for over one‐fourth of world trade (Keegan, 1995). The service encounter, or interaction between a service provider and customer, has received much...