... 15 04 2026 07 06 2026 09 06 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Biophilic leisure engagement Biophilic mall SOR Place dependence Retail Structural equation modeling Quantitative research Marketing...

...Danielle Lecointre-Erickson; Safaa Adil; Laeeq Khan; Koffi Selom Agbokanzo; Mirna Bassily; Sourou Méatchi Purpose Consumers are increasingly seeking seamless shopping experiences that integrate physical and digital touchpoints, leading to the rise of phygital retail environments. However, how...

... with disability. Practical implications Based on the findings, this study offers spatial-, temporal-, social-, material- and virtual-oriented recommendations for the design of inclusive retail spaces. The authors suggest that people with disability have a unique “lived experience” perspective on retail...

..., such as Zoom, and retailers, such as Target, Amazon and Lululemon, who had ideal digital technologies in place prior to the pandemic and offerings that appealed to consumers during the mandated lockdowns. From a services marketing academic perspective, the Journal of Services Marketing editors...

...Pablo Farías; Miguel Reyes; Jenny Peláez Purpose This study aims to assess how department store websites can add online retail brand equity. A quick, relatively easy and low-cost diagnostic tool for stakeholders (e.g. retailers, investors) is presented. Design/methodology/approach A content...

...Nitha Palakshappa; Sarah Dodds; Sandy Bulmer Purpose The COVID-19 pandemic has caused many consumers to pause and rethink the impacts of their consumption behavior. The purpose of this paper is to explore changes to consumers’ preferences and shopping behavior in retail using a sustainable...

...Iris Vilnai-Yavetz; Shaked Gilboa; Vincent Mitchell Purpose How can the situation of shoppers staying at home and being unable to experience malls prepare retailers for the new marketplace? The COVID-19 lockdown provides a unique opportunity to examine the value of mall experiences to shoppers...

...Carla Ferraro; Sean Sands; Alexander Schnack; Jonathan Elms; Colin L. Campbell Purpose This research explores anticipated long-term change in the retail and services marketplace, directly arising as a result of the Covid-19 pandemic. Design/methodology/approach A series of 20 in-depth...

...Syed Mahmudur Rahman; Jamie Carlson; Noman H. Chowdhury Purpose The experience of safety as perceived by customers is a central issue in retailing, and its importance has increased because of the pandemic. Substantial literature exists addressing different factors related to safety/security...

... to consider the requirements of people with disabilities. Retail is one sector that has historically been relatively exclusive – favoring those who fit the “norm.” However, the industry as a whole is beginning to wake up to the importance of inclusivity and valuing consumer diversity (Edwards et al...

... and attitudes. This study provides novel insights into shopping mall dimensions, i.e. environmental CSR, luxury and service quality, influencing consumer responses. Emotion Retail Corporate social responsibility As competition between shopping malls is raising due to shifting consumer...

... Social distancing Consumer age Electronic commerce e-commerce Retail Crisis management COVID-19, which has developed into a worldwide pandemic with nearly 2.5 million deaths and over 114 million patients (Dong et al., 2020 ; John Hopkins University - CORONAVIRUS Resource Center...

...Atmadeep Mukherjee; Amaradri Mukherjee; Pramod Iyer This research adds to the literature on unattractive produce by identifying new moderators, namely, anthropomorphic signages and opaque packaging. The research also shows that purchase embarrassment is a key process mechanism. Retail...

...Antonio Marín-García; Irene Gil-Saura; Maria-Eugenia Ruiz-Molina © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only The purpose of this study is two-fold. First, to examine the relationship between the retailer’s innovativeness and sustainability...

...Pilar Gardiazabal; Constanza Bianchi The investigation analyzes qualitative data from micro and meso level actors of a retail ecosystem. At the micro-level, in-depth interviews performed with customers, employees and suppliers were assessed. The meso level analysis included most of the actors...

... the effects of point expiration and status demotion on customer patronage with practical insights for HLP managers. Retail Relationship marketing Service strategy Quantitative research Point expiration Status demotion Status endowment Hierarchical loyalty program (HLP) Reactance theory...

...Agnieszka Kacprzak; Katarzyna Dziewanowska The paper is structured as follows. First, we review prior literature on retail customer experiences, cultural trauma, social practice theory and generational differences, outlining research gaps and forming hypotheses for the quantitative study...

... in smart shopping malls have implications for shopping mall management teams and stores. The transition from multichannel to omnichannel retailing requires a better conceptualisation, especially for customer experience in smart shopping malls. Therefore, this study aims to propose a theoretical...

...-dimensional images with about 654 responses for three service contexts chosen a priori: fashion retail, restaurant and hospital lobby. Findings This study conceptualises the role of biomorphism – elements that mimic natural forms – in servicescape designs and establishes that, akin to natural elements...

... Rejection of a patronizing sales interaction was found to be similar by both genders with an older salesperson. Furthermore, retail shops of technical appliances could prevent potential problems by being cautious of having younger male salespeople interacting with older women customers. Research...