... indispensable leisure destinations rather than merely attractive spaces. Corresponding author Kaidong Yu kdyu@cityu.edu.mo Biophilic leisure engagement Biophilic mall SOR Place dependence Retail Structural equation modeling Quantitative research Marketing decision-making Servicescape...

...Danielle Lecointre-Erickson; Safaa Adil; Laeeq Khan; Koffi Selom Agbokanzo; Mirna Bassily; Sourou Méatchi Purpose Consumers are increasingly seeking seamless shopping experiences that integrate physical and digital touchpoints, leading to the rise of phygital retail environments. However, how...

... with disability. Practical implications Based on the findings, this study offers spatial-, temporal-, social-, material- and virtual-oriented recommendations for the design of inclusive retail spaces. The authors suggest that people with disability have a unique “lived experience” perspective on retail...

... 05 04 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only New service marketplace Opportunities Service theory Service design Safety Place attachment Customer incivility Retail Education The service marketplace has...

...Pablo Farías; Miguel Reyes; Jenny Peláez Purpose This study aims to assess how department store websites can add online retail brand equity. A quick, relatively easy and low-cost diagnostic tool for stakeholders (e.g. retailers, investors) is presented. Design/methodology/approach A content...

...Nitha Palakshappa; Sarah Dodds; Sandy Bulmer Purpose The COVID-19 pandemic has caused many consumers to pause and rethink the impacts of their consumption behavior. The purpose of this paper is to explore changes to consumers’ preferences and shopping behavior in retail using a sustainable...

...Iris Vilnai-Yavetz; Shaked Gilboa; Vincent Mitchell Purpose How can the situation of shoppers staying at home and being unable to experience malls prepare retailers for the new marketplace? The COVID-19 lockdown provides a unique opportunity to examine the value of mall experiences to shoppers...

...Carla Ferraro; Sean Sands; Alexander Schnack; Jonathan Elms; Colin L. Campbell Purpose This research explores anticipated long-term change in the retail and services marketplace, directly arising as a result of the Covid-19 pandemic. Design/methodology/approach A series of 20 in-depth...

...Syed Mahmudur Rahman; Jamie Carlson; Noman H. Chowdhury Purpose The experience of safety as perceived by customers is a central issue in retailing, and its importance has increased because of the pandemic. Substantial literature exists addressing different factors related to safety/security...

...Sarah Dodds; Nitha Palakshappa Although there has been a shift in understanding toward disability, many service-based industries still need to consider the requirements of people with disabilities. Retail is one sector that has historically been relatively exclusive – favoring those who fit...

.... As competition between shopping malls is raising due to shifting consumer shopping preferences, increasing choices between retailers, the emergence of e-commerce and economic factors, their positioning is an issue to attract new consumers, meet their needs and develop favorable attitudes and increase shopping...

... of different age profiles), both during and after the pandemic. COVID-19 Health locus-of-control Grocery shopping e-tailing Hygiene consciousness Social distancing Consumer age Electronic commerce e-commerce Retail Crisis management COVID-19, which has developed into a worldwide pandemic...

... of the produce and retailer outcomes. This paper aims to investigate why consumers tend to discard imperfect produce and how retailer interventions (i.e. anthropomorphized signage and packaging) can alleviate these negative effects. Three experiments were conducted to examine the postulations. Study 1...

... in the process of restructuring the retailing sector (Musso, 2010 ; Lin, 2015 ; Marín-García et al., 2020). Previous research provides evidence supporting that innovation allows companies to face up changes that occur in highly dynamic (Dawson , 2000, 2013 ; Cao et al., 2018...

...Pilar Gardiazabal; Constanza Bianchi This study is one of the first in the transformative service research area to analyze well-being from a retail ecosystem perspective. Hence, this analysis broadens the literature on transformative service by considering supermarket retailing, an everyday...

... the effects of point expiration and status demotion on customer patronage with practical insights for HLP managers. Retail Relationship marketing Service strategy Quantitative research Point expiration Status demotion Status endowment Hierarchical loyalty program (HLP) Reactance theory...

... was associated with extraordinary events, but now it is increasingly associated with everyday contexts such as public services (Hardyman et al., 2015). Retail is an area in which customer experiences play an important role (Verhoef et al., 2009). The customer experience in retail is believed...

... to the existing literature by proposing a conceptual model: the smart shopping mall omnichannel customer experience (SSMCE) model. The findings offer practical guidance to shopping malls and retailers who wish to enhance the customer omnichannel experience. Omnichannel retailing Shopping malls Service...

...-dimensional images with about 654 responses for three service contexts chosen a priori: fashion retail, restaurant and hospital lobby. Findings This study conceptualises the role of biomorphism – elements that mimic natural forms – in servicescape designs and establishes that, akin to natural elements...

... A limitation of this study is the use of fictional situations with a selected number of manipulated variables in a simulated sales interaction. Rejection of a patronizing sales interaction was found to be similar by both genders with an older salesperson. Furthermore, retail shops of technical...