Issues

Special Issue: Connections, Communities, and Collaboration Service Sustainability in the Digital Age. Guest Editors: Lerzan Aksoy, Allard van Riel, Jay Kandampully

Guest editorial

Connections, communities, and collaboration: service sustainability in the digital age

Lerzan Aksoy; Allard van Riel; Jay Kandampully
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Consumer perceptions of service constellations: implications for service innovation

Allard C.R. van Riel; Giulia Calabretta; Paul H. Driessen; Bas Hillebrand; Ashlee Humphreys; Manfred Krafft; Sander F.M. Beckers
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Understanding Generation Y and their use of social media: a review and research agenda

Ruth N. Bolton; A. Parasuraman; Ankie Hoefnagels; Nanne Migchels; Sertan Kabadayi; Thorsten Gruber; Yuliya Komarova Loureiro; David Solnet
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Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence

Vera Blazevic; Wafa Hammedi; Ina Garnefeld; Roland T. Rust; Timothy Keiningham; Tor W. Andreassen; Naveen Donthu; Walter Carl
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Data‐driven services marketing in a connected world

V. Kumar; Veena Chattaraman; Carmen Neghina; Bernd Skiera; Lerzan Aksoy; Alexander Buoye; Joerg Henseler
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Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Bart Larivière; Herm Joosten; Edward C. Malthouse; Marcel van Birgelen; Pelin Aksoy; Werner H. Kunz; Ming‐Hui Huang
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Managing brands and customer engagement in online brand communities

Jochen Wirtz; Anouk den Ambtman; Josée Bloemer; Csilla Horváth; B. Ramaseshan; Joris van de Klundert; Zeynep Gurhan Canli; Jay Kandampully
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