Issues

Emerging Fields in Service Research

Guest editorial: Emerging fields in service research

Anders Gustafsson; Per Kristensson
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Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Raymond P. Fisk; Linda Alkire (née Nasr); Laurel Anderson; David E. Bowen; Thorsten Gruber; Amy L. Ostrom; Lia Patrício
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The transformative service paradox: the dilemma of wellbeing trade-offs

Rebekah Russell–Bennett; Rory Mulcahy; Kate Letheren; Ryan McAndrew; Uwe Dulleck
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Luxury services

Jochen Wirtz; Jonas Holmqvist; Martin P. Fritze
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Two-directional convergence of platform and pipeline business models

Makarand Mody; Jochen Wirtz; Kevin Kam Fung So; Helen HaeEun Chun; Stephanie Q. Liu
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Understanding the customer experience with smart services

Luisa Gonçalves; Lia Patrício; Jorge Grenha Teixeira; Nancy V. Wünderlich
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AI feel you: customer experience assessment via chatbot interviews

Karim Sidaoui; Matti Jaakkola; Jamie Burton
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Toward a goal-oriented view of customer journeys

Larissa Becker; Elina Jaakkola; Aino Halinen
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Publisher's note

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How to scale up contact-intensive services: ICT-enabled service innovation

Stefan Kleinschmidt; Christoph Peters; Jan Marco Leimeister
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The role of social incompatibility in customer discomfort

Mark Scott Rosenbaum; Tali Seger-Guttmann; Ofir Mimran
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Identifying the resource integration processes of green service

Hugo Guyader; Mikael Ottosson; Per Frankelius; Lars Witell
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