... (LLM) Healthcare Human resources Autonomous agency Human-AI collaboration Multi-agent systems Service workflows Funding: No funding was received for conducting this paper Artificial Intelligence (AI) has undergone significant transformations, from static systems to dynamic...

... value cocreation that contributes to problem-solving for consumers and service ecosystem innovation, and fills healthcare ecosystem gaps. Originality/value The study provides novel empirical evidence about multi-actor interactions with technology in value cocreation and informs theory about...

... and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Understanding the outcomes of co-creation (CC) in healthcare is increasingly gaining...

...Zahra Tabaei Aghdaei; Janet R. McColl-Kennedy; Leonard V. Coote Purpose The purpose of this paper is to: (1) better understand the structure (hierarchy) of customer goals providing conceptual clarity; and (2) propose a hierarchy of customer goals conceptual framework that explicates how healthcare...

... of the foundational construct of “connection” in linking design and service in performing vital functions in the healthcare sector. “Connection” facilitates patients receiving life-saving and life-improving care at the right time, in the right place, in the right way. This article discusses various design...

... framework beyond the traditional and siloed examination of linkages between employee, customer, firm and society, creating new opportunities for extending a service theory and practice. Millennials Healthcare Millennial paradox Symbiotic value Societal health The purpose of this study...

... literature. Four healthcare cases serve to illustrate the effects of engaged actors' PO on the co-creation of wellbeing. Findings The derived conceptual framework of dynamic co-creation of wellbeing suggests four main propositions: (1) the focal actor's wellbeing state is the intangible target...

... Waiting experience Healthcare Building upon the observation that customers increasingly care about the way in which service providers make use of their time (Chang and Huang, 2016), a recent consumer trend report calls for making services as accessible as possible in a short timeframe...

... empowered, respected, engaged and connected as part of their experience. The article also discusses how such experience can be evaluated by using quality dimensions from service operations, hospitality and healthcare contexts, and challenges that service firms may face in creating older adult care...

... institutional work across ecosystems. Laszlo Sajtos can be contacted at: l.sajtos@auckland.ac.nz 19 01 2017 12 09 2017 22 02 2018 30 04 2018 01 05 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Healthcare Boundary...

...Debbie Isobel Keeling; Angus Laing; Ko De Ruyter Purpose The purpose of this paper is to focus on the changing nature of healthcare service encounters by studying the phenomenon of triadic engagement incorporating interactions between patients, local and virtual networks and healthcare...

... principles, on user engagement in gamified healthcare services. Design/methodology/approach Through observations, interviews and the study of desk materials, two cases of gamified healthcare services, each using different game mechanics, are analyzed. Findings Gamification mechanics produce four...

..., consumer self-adaptation, service control, service creation, and service psychological ownership. Thereafter, we confront this theoretical framework with the reality of healthcare services, conducting a qualitative study in the health sector. From this effort, we identify a sixth dimension: service...

...Frederic Ponsignon; Andi Smart; Mike Williams; Juliet Hall Purpose – The purpose of this paper is to set out to explore how cancer patients and their carers perceive and evaluate the healthcare experience in order to develop and validate a classification framework for experience quality...