Issues

Special Issue: Theorizing beyond the horizon: service research in 2050. Guest Editors: Byron W. Keating, Janet R. McColl-Kennedy, David Solnet

Theorizing beyond the horizon: service research in 2050

Byron W. Keating; Janet R. McColl-Kennedy; David Solnet
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Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton; Janet R. McColl-Kennedy; Lilliemay Cheung; Andrew Gallan; Chiara Orsingher; Lars Witell; Mohamed Zaki
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Operating without operations: how is technology changing the role of the firm?

Christoph Breidbach; Sunmee Choi; Benjamin Ellway; Byron W. Keating; Katerina Kormusheva; Christian Kowalkowski; Chiehyeon Lim; Paul Maglio
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Design for service inclusion: creating inclusive service systems by 2050

Raymond P. Fisk; Alison M. Dean; Linda Alkire (née Nasr); Alison Joubert; Josephine Previte; Nichola Robertson; Mark Scott Rosenbaum
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Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

Julia A. Fehrer; Sabine Benoit; Lerzan Aksoy; Thomas L. Baker; Simon J. Bell; Roderick J. Brodie; Malliga Marimuthu
View articletitled, Future scenarios of the collaborative economy<span class="subtitle-colon">: </span><span class="subtitle">Centrally orchestrated, social bubbles or decentralized autonomous?</span>
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Business model innovation and value-creation: the triadic way

Tor Wallin Andreassen; Line Lervik-Olsen; Hannah Snyder; Allard C.R. Van Riel; Jillian C. Sweeney; Yves Van Vaerenbergh
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Brave new world: service robots in the frontline

Jochen Wirtz; Paul G. Patterson; Werner H. Kunz; Thorsten Gruber; Vinh Nhat Lu; Stefanie Paluch; Antje Martins
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Examining how context change foster service innovation

Bo Edvardsson; Pennie Frow; Elina Jaakkola; Timothy Lee Keiningham; Kaisa Koskela-Huotari; Cristina Mele; Alastair Tombs
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Service work in 2050: toward a work ecosystems perspective

Mahesh Subramony; David Solnet; Markus Groth; Dana Yagil; Nicole Hartley; Peter Beomcheol Kim; Maria Golubovskaya
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