Issues

Special Issue: Service Imperative for Health, Hospitality, and Design. Guest Editor: Leonard L. Berry

Designing connection into healthcare services

Leonard L. Berry
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Visioning a hospitality-oriented patient experience (HOPE) framework in health care

Philippa Hunter-Jones; Nathaniel Line; Jie J. Zhang; Edward C. Malthouse; Lars Witell; Brooke Hollis
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Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Lia Patrício; Daniela Sangiorgi; Dominik Mahr; Martina Čaić; Saleh Kalantari; Sue Sundar
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Information technology and Baumol's cost disease in healthcare services: a research agenda

Sunil Mithas; Charles F. Hofacker; Anil Bilgihan; Tarik Dogru; Vanja Bogicevic; Ajit Sharma
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Employee wellness on the frontline: an interactional psychology perspective

David Solnet; Mahesh Subramony; Maria Golubovskaya; Hannah Snyder; Whitney Gray; Olga Liberman; Rohit Verma
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Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework

Sertan Kabadayi; Kejia Hu; Yuna Lee; Lydia Hanks; Matthew Walsman; David Dobrzykowski
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Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care

Timothy J. Vogus; Andrew Gallan; Cheryl Rathert; Dahlia El-Manstrly; Alexis Strong
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Parents' burdens of service for children with ASD – implications for service providers

Anu Helkkula; Alexander John Buoye; Hyeyoon Choi; Min Kyung Lee; Stephanie Q. Liu; Timothy Lee Keiningham
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The role of service firms in societal health: the case for symbiotic value

Lerzan Aksoy; Linda Alkire (née Nasr); Jay Kandampully; Laura Kemppainen; Lu Kong; Laura E. McClelland
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